Privacy Policy

Understanding Our Data Stewardship

At SparkSense Systems, we approach your information from a stewardship perspective — meaning we see ourselves as temporary custodians rather than owners. Every piece of data you entrust to us arrives with specific responsibilities attached.

Our operations require certain details to function. When you reach out through support@sparksensesys.dev or visit our office at No. 5號, Lane 131, Hansheng E Rd, Banqiao District, New Taipei City, Taiwan 220, information naturally flows into our systems. But here's what matters more — what happens after that initial contact.

We've structured this document around how information moves through its lifecycle with us. Not the typical collection-to-deletion sequence you've seen elsewhere, but rather through the lens of different interaction types and what they demand from our end.

Information Emergence Points

Details about you emerge at specific moments during your interactions with us. These aren't abstract data points — they're practical necessities tied to real requests you make.

• Direct Communication Records When you email us, call +886916666555, or fill out inquiry forms, we record your contact specifics and the substance of your message. These records persist because ongoing conversations need context. We can't effectively help you if we forget what you asked about yesterday.
• Service Interaction Data If you engage our front-end design services, project details accumulate — your design preferences, technical requirements, feedback on drafts, revision requests. This information shapes deliverables and ensures we build what you actually need, not what we assume you want.
• Technical Operational Records Our systems automatically log certain technical details when you visit sparksensesys.dev — device types, browser configurations, timestamp records, general geographic region. These logs serve diagnostic purposes and help us maintain site functionality across different environments.
• Payment Processing Information Should financial transactions occur, we handle payment details through isolated processing channels. We don't store complete payment credentials on our primary systems — that responsibility shifts to specialized financial service providers who maintain compliance frameworks we can't match internally.

Notice we're not capturing information for its own sake. Each category connects directly to something you initiated or something operationally necessary for maintaining the service you're accessing.

How Information Gets Worked With

Once details arrive in our systems, they serve specific operational functions. We don't explore data for hidden insights or build elaborate profiles. The handling remains purposeful and bounded.

Communication management — Your contact history lets us respond coherently. When you follow up on a previous inquiry, our team references earlier exchanges to maintain continuity. This prevents you from repeating yourself and speeds resolution.

Service fulfillment — Project-related information guides our development work. Your design specifications, content requirements, and technical constraints directly inform what we build. Without this information, we'd be guessing at your needs rather than meeting them precisely.

Technical maintenance — System logs help diagnose performance issues. If certain device configurations trigger errors on sparksensesys.dev, those patterns become visible through accumulated technical records, allowing us to patch problems before they affect more users.

Legal obligation fulfillment — Some record-keeping isn't optional. Tax documentation, business licensing requirements in Taiwan, and dispute resolution processes occasionally demand specific information retention regardless of our preferences.

When Information Moves Beyond Our Systems

Sometimes information we hold about you needs to travel to external entities. These movements aren't arbitrary — they occur under specific conditions with particular safeguards.

Service provider relationships — Certain technical infrastructure sits outside our direct control. Hosting services maintain server environments where sparksensesys.dev operates. Email delivery systems process outbound communications to you. Payment processors handle transaction mechanics. These entities receive only what they need to perform their specific technical function, and contractual agreements prohibit them from using transferred information for their own purposes.

Legal compulsion scenarios — Court orders, regulatory investigations, or formal government requests can override our normal retention and disclosure rules. When legally bound to produce records, we comply with the minimum scope necessary. Where permitted, we notify affected individuals about such demands unless specifically prohibited from doing so.

Business restructuring events — Should SparkSense Systems merge with another entity, get acquired, or undergo significant structural change, client records might transfer as part of that transition. Any successor organization would inherit the same stewardship obligations we currently maintain.

We don't sell client lists. We don't monetize your information through third-party marketing arrangements. Your details don't become commodities in some data exchange ecosystem. The only outbound movements are those described above — operationally necessary, legally mandated, or structurally unavoidable.

Your Control Mechanisms and Available Actions

Information we hold about you doesn't permanently escape your influence. Several intervention points exist where you can inspect, modify, or eliminate records related to your interactions with us.

Exercise any of these options by contacting support@sparksensesys.dev with specific details about your request. Clear descriptions help us respond accurately and efficiently. Vague demands for "everything about me" take longer to fulfill than targeted requests for specific record categories.

Security Posture and Remaining Vulnerabilities

We maintain multiple defensive layers around information entrusted to us. Encryption protocols protect data during transmission between your systems and ours. Access authentication prevents unauthorized entry into storage environments. Regular backup procedures guard against loss from hardware failures or localized incidents.

But absolute security doesn't exist. Sophisticated attacks sometimes penetrate even robust defenses. Human error occasionally creates exposure despite technical safeguards. Third-party service providers we depend on could experience their own security incidents that ripple into our environment.

We can't guarantee zero risk — nobody honestly can. What we promise instead is proportional effort. Security measures scale to the sensitivity of information involved. Financial records receive stronger protection than general inquiry forms. Personal identifiers get compartmentalized differently than anonymous technical logs.

Should a significant security incident occur that compromises information you've entrusted to us, we'll notify you directly through available contact channels. That notification will explain what happened, what information was exposed, what we're doing in response, and what actions you might consider taking to protect yourself.

Retention Duration and Deletion Triggers

Information doesn't stay with us indefinitely. Different categories disappear according to different schedules based on operational necessity and legal requirements.

Active project information persists throughout service delivery and for a reasonable period afterward to handle potential follow-up questions or minor adjustments. Typically, detailed project records become candidates for deletion approximately two years after final delivery unless you specifically request earlier removal.

Communication histories fade according to interaction frequency. If you stop contacting us, old inquiry records gradually become deletion candidates. After roughly three years of silence, most communication records disappear unless they contain information relevant to ongoing legal obligations.

Financial transaction records must persist for tax compliance purposes. Taiwan business regulations mandate retention of financial documentation for specific durations regardless of other considerations. These records survive longer than operational data purely because regulatory frameworks demand it.

Technical logs typically cycle relatively quickly — often just weeks or months depending on storage constraints and diagnostic value. Old error logs from last year rarely provide useful insights into current system behavior, so aggressive deletion makes sense here.

These timelines represent general patterns. Specific circumstances sometimes justify longer or shorter retention. If you want particular records eliminated sooner than standard schedules suggest, explicit deletion requests accelerate the process where legally permissible.